Our Annual Report to Residents has been published for 2023-2024
Each year, we publish an Annual Report to Residents, so we can measure and show how the business is performing. These are published on our website and are available for anyone to read and see where we are achieving well and some areas for focus in the coming years.
It is an essential document that includes a comprehensive overview of our activities, a financial summary, and reports on repairs carried out in the past year. It serves as a transparent and informative resource for understanding how we are progressing towards our aims and objectives .
In this year's report, we have highlighted key initiatives and projects that have shaped our operations and benefited our residents. From repairs to community engagement initiatives, the report showcases figures aimed at improving the overall living experience for our residents.
A ‘Money’ segment is also included in the Annual Report to Residents, assuring transparency in our financial management. This outlines our total revenue, rent arrears, and total benefits secured for residents through our Welfare team. This section explains how our residents' rent money is used to maintain and improve the standard of their homes and neighbourhoods.
In addition to the operational and financial aspects, the report also features stories and testimonials from our residents. These stories are integral to our understanding of the impact of our services. We hope to continue developing a sense of community among our residents while highlighting the positive changes and outcomes that have been achieved.
Visit our microsite to view the 2023-2024 Annual Report to Residents.
We encourage you to share any feedback or questions about the report, as your input is crucial in helping us continuously improve our services. You can find our contact information on the contact us page.
