Compensation Form

If you need any advice or assistance including help completing this form contact our offices and a member of staff will be able to help you. Where appropriate your claim should be accompanied by the submission of a formal complaint. Please email any supporting evidence or documents to complaintsgeneral@fairhive.co.uk with your address as the subject. Please include your name, address and reference number in your email. You'll receive a reference number once this form is completed.  

Please note that any payments made will be deducted first from any amounts already owed to Fairhive Homes.

The Compensation Policy gives full details of when compensation may be payable and is available on request or can be viewed on our website.

Please have all information available when completing this form as progress cannot be saved and will be lost. 

Compensation Claim Form

Note: Questions marked by * are mandatory

*This is a mandatory field. Your full name

*This is a mandatory field. Your full address

*This is a mandatory field. Postcode

Telephone number

Email address

*This is a mandatory field. Is the Tenancy/Leasehold in your name?

Yes
No

If not - what name is on the Tenancy/Leasehold?

*This is a mandatory field. Have you made a formal complaint in connection with this claim?

Yes
No

If yes, what was the complaint reference number:

*This is a mandatory field. Please tell us the reasons for making your claim and what the compensation is for: (please give us as much detail as you can, including dates & times of events – please email any receipts or supporting documentation that you may have to support your claim).

If claiming for damaged or broken property or belongings, please itemise these items and either email receipts of original purchase or provide the following information for each item: Item cost/estimated cost, age of item, estimated life span of item.

Are these damaged items available for inspection by Fairhive or its representative? (Fairhive Homes Ltd may refuse to consider your claim if the damaged items are not available for inspection).

Yes
No

If the items are not available for inspection please state why:

	Yes	No
Do you have any photographic evidence of the damaged items?
Do you have home contents insurance?
Have you claimed against your home contents insurance for any of the items listed in this claim?

If yes, please provide details including name and address of your insurers and the outcome of the claim. If no, please advise why you have not claimed against your home contents insurance.

*This is a mandatory field. Declaration: I declare that the information I have provided on this form is, to the best of my knowledge, true and accurate and I accept that any attempt to knowingly submit false information may lead to Fairhive Homes Ltd refusing to process this claim and if felt necessary pursue legal action (insert full name).

*This is a mandatory field. Date

Please email any supporting evidence or documents to complaintsgeneral@fairhive.co.uk with your address as the subject. Please include your name, address and reference number in your email. You'll receive a reference number once this form is completed.  

Claims for damage to contents and property where the loss has not been reported within a reasonable timescale (28 days) or in cases where Fairhive or its representative has not been able to inspect and/or photograph damaged items, may be refused.

A complaint submitted where compensation is an element, may have the target response time extended beyond the 10 working day deadline whilst awaiting a compensation claim form to be completed or the compensation element of the complaint may be followed up after the complaint has been closed. 

Any payments made will be offset against any monies outstanding which are owed to Fairhive e.g. arrears on the rent account.

Fairhive will NOT consider issuing compensation in the following circumstances:

• Where loss or damage has been caused by a resident, family member or a visitor to the premises.
• Where maintenance employees or contractors have been unable to gain access to carry out a repair in the designated timescale or where service failure is the result of extreme or unforeseen conditions (such as weather conditions) but where Fairhive has taken all reasonable steps to restore services or facilities under the prevailing conditions.
• Where a resident’s possessions are lost, stolen, broken or damaged through no fault of Fairhive’s as in for example, cases where damage has been caused by floods, fires, leaks etc… Residents should ensure that they have home contents insurance to cover them in these circumstances.
• Where the loss has not been reported within a reasonable timescale – generally the timescale will be within 28 days of the incident occurring.
• Where improvement works or repair works to a property will unavoidably result in low levels of damage to property or belongings e.g. holes left in carpets, other floor coverings or ceilings as a result of installing new radiator pipes, fitted carpets having to be taken-up etc…
• Where compensation is being sought for repair or accidental damage to any resident improvements that have not been approved by Fairhive e.g. laminate or natural wood floor coverings, the install or removal of internal doors etc…