Our Contact Centre will be closed from Tuesday 24th December 2PM for the Christmas holiday. The phone lines will be open again on Thursday 2nd at 8:45 am. If you have an emergency repair before then, please call 0800 542 8904. If you suspect you have a gas leak, call the National Gas Emergency number immediately on 0800 111 999.
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Changes to your household
It is your responsibility to tell us if there are any changes to your household, this includes the birth of a child, someone moving in or out, or if someone passes away. We understand that it can be a very difficult to loose someone close to you, but we ask that you contact us as soon as you can to inform us of the situation. You can do this by calling or emailing the Contact Centre on the details above, or by filling in our death notification form below.
How do I register for the text messaging service?
We have updated our automated text messaging service and the number has also been updated.
If you had previously registered with our text messaging service, this was shut down from 20th January 2021. There is now no need to register, just text us the specific keyword and you will receive the required information.
Please ensure your mobile number is updated on our systems, if we do not have your mobile number, you will not receive text updates. If you change your mobile number you must contact us and let us know. If you have not opted out of text messaging, then you will also receive text updates on repairs booked.
All you need to do, is text the following keywords to +447520660536 and you will receive a text back with the requested information:
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BAL or BALANCE – to request a current account balance
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BALW – to request a current account balance each week on a Monday
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BALM – to request a current account balance on the last Monday of each month
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BALSTOP - Previously requested weekly or monthly rent account balance texts will be discontinued
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PAID – to receive date of last payment and amount of payment for rent account
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RENTCALL – to request a call back from your rent advisor
For further information on our text messaging service, please contact our Customer Services team on 01296 732600 or contact@fairhive.co.uk.
Getting your feedback
Understanding customer experience is an important part of improving services, so each month, we ask a random sample of residents to provide feedback on a variety of service areas including Repairs and Tenancy Services. In order to ensure feedback is objective, we ask a company called IFF Research to make the calls on our behalf. Their telephone number is 0330 027 0103
Safety first
Please remember: If we call you, we or any company representing us will never ask for bank account details. If you are in any doubt about a call, you can email us or phone us on 01296 732600.
Solicitor Enquiries for Leasehold Sales
For Solicitor Enquiries for Leasehold Sales, please contact our Leasehold Team at homeowners@fairhive.co.uk or get in touch with our Contact Centre on 01296 732600 and ask for the Leasehold Team.
Website feedback
If you have any questions about the new website style or think of ways we could improve the way we share information on our website then please fill in our feedback form which can be found on this page: www.fairhive.co.uk/website-feedback or email our Communications Team.
