Your Neighbourhood Manager is your main point of contact for any queries or issues you have with your tenancy or within your neighbourhood.
Some of the things they are responsible for include:
- Visiting all new Fairhive residents during the first year of their starter tenancy. These visits allow us to ensure new residents are managing their homes appropriately and to discuss any issues they may have, ranging from rent queries, repairs, general property condition to identifying or discussing support needs and providing advice on local services/amenities
- Carrying out ‘occupancy checks’ to make sure we know who is living in our homes and to help us make sure that we are able to identify / support any residents who may require additional help / support to best sustain their tenancies
- Undertaking Estate Walkabouts within our communities, ensuring that our neighbourhoods are clean, green and safe as much as is possible. Regular attendees can include local residents, members of the Resident Forum, county councillors, local Police and other agencies / stakeholders
- Investigating and making decisions regarding the succession of tenancies when a resident passes away
- Assessing and making decisions on requests for permissions from residents who wish to make improvements or alterations to their homes
- Dealing with applications to keep a pet and ensuring that any legislation to keep a dangerous dog is followed and adhered to
- Investigating and taking action against any residents who have breached their tenancy agreements – this includes things like undertaking unauthorised improvements, failing to maintain their property, unkempt gardens and tenancy fraud
- Undertaking investigations into ‘low level’ Anti-Social Behaviour (ASB) — this includes complaints such as noise, fly tipping and neighbour disputes
The role of a Neighbourhood Manager is to be the main point of contact between residents and Fairhive. The team aim to support residents to maintain their tenancies and strive to do this in all circumstances, working closely with other teams within Fairhive where necessary.
The Neighbourhood Manager’s also work to ensure that we are providing a positive contribution to our neighbourhood’s through our work.
To find out who the Neighbourhood Manager is for your area, please click here.
