Our strategy sets out our ambitious plans for the next five years. It builds on what we have delivered over the last five years; continuing the momentum of growth, excellent services delivered for our residents, our work with the local community and how we make sure our homes are safe and well maintained.
Click on the strategy points below to read more about our current aims.
Development and Growth
New homes completed – delivering homes to meet the needs of residents; supporting how and where they want to live.
Quality of homes delivered – ensuring that our new homes have fewer defects, to enhance the resident experience and customer satisfaction.
High standards of energy efficiency – delivering homes that are fit for the future and where possible net zero carbon ready.
Growth – considering alternative options to growth to ensure we can grow as an organisation and continue to deliver against our social objectives whilst maintaining an effective and efficient service to our residents.
Resident Voice
Customer satisfaction – having high customer satisfaction demonstrating our understanding of customer needs and expectations.
Doing what we say we will – being truly accountable and transparent in our service delivery; working with industry experts to endorse that we are delivering best practice.
Influential resident involvement – having a wide range of opinions and lived experiences will ensure we achieve a broad range of view to create services that are as diverse as possible.
Empowering residents to succeed – understanding the diverse needs of our residents so they can access and get help that’s available.
Enabling tenancy sustainment – proactively supporting residents to keep their homes.
Accessible online services – providing opportunities to self-serve and harnessing new technologies to improve customer experience.
