Growth - Increase housing supply for people in need
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Provide over 1,000 homes by 2025
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Raise income through various means to fund charitable objectives
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Expand our operating area
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Build homes with high standards of energy efficiency, reducing energy costs for our residents and energy use within our stock
Customer - Provide services that meet customer needs
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Listen to, involve and empower our residents
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Provide high-quality services that meet the needs of our residents
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Encourage residents to access services independently
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Shape our services according to resident needs
Organisation - Run an efficient and effective business
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Manage our business effectively and ensure our culture supports our customer centric values
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Implement a working environment with maximum flexibility and minimum constraints
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Create a dynamic organisation where employees feel inspired and valued
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Gain the required finance to support growth
Environment - Reduce environmental impact and improve sustainability
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Enhance the environmental performance of homes
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Increase environmental awareness of employees and residents
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Improve the environmental sustainability of how we work
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Support local community based environmental improvements
Community - Invest in homes and communities
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Deliver efficient and effective management of our properties
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Enable thriving communities where people want to live
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Provide safe and well maintained housing
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Introduce a customer portal for tenants to diagnose and schedule repair works
