Rechargeable repairs

We expect that normal wear and tear will occur to your home as time passes.

Operative repairing a cabinet However, should your home need a repair because of either neglect or damage either by you or your friends and family, we will expect you to complete these repairs as necessary.

If a repair is needed because of your negligence or damage, we may give you notice to make good, and in some cases we may carry out the repair on your behalf and then charge you for the cost.

Adaptions, carried out in the property, must be carried out by a suitably qualified tradesperson (please make sure to ask for permission from us before any adaptions/alterations are carried out).

Examples of rechargeable repairs are:

  • Missed appointments

  • Gaining access due to lost or forgotten keys

  • Repairs required as a result of damage by yourself, household members or visitors

  • Damage caused by leaks from washing machines or your own appliances or fittings

  • Blocked drains, gullies, toilets, sinks, baths, showers, basins, washing machine and dishwasher waste (unless blockage caused by broken drain)

  • Reinstatement of alterations on termination of tenancy

  • Broken glazing (without a crime reference number)

For more information on whether a repair is your responsibility, please see our Recharge Policy

                      together with tenants                  disability confident leader                          HQN DLO contractor logo                          HDN logo                   ASCP logo