Report a repair
To report a repair with your property, whether it is an emergency or routine, please call us on 0800 542 8904. This ‘call-out’ number is available 24 hours a day.
If you are a resident you can report a repair online via MyHomeHub
Once you have told us that something needs repairing we will arrange for a tradesperson to ‘call-out’ to your property.
A Gas Leak
If you smell gas, please telephone National Gas Emergency on 0800 111999 immediately. Isolate the meter to make safe where necessary and open windows to ventilate your home.
Repairs and maintenance
You can find out more information about the repairs process as well as what is our responsibility and what is yours in our quick guide to home repairs and maintenance
‘Call-out’ appointments
When you report a repair you will be offered an appointment. We will send a qualified tradesperson to assess and, when possible, fix the problem on the same visit.
If the tradesperson is unable to complete the work on the first visit (for example because parts need to be ordered) they will explain why and arrange another appointment with you.
Keeping you in the loop
We can confirm your ‘call-out’ appointment the day before by text or voicemail, and even tell you when our operative is on their way to you.
If you have not already done so you will need to update your contact details giving us permission to use this service.
External work
If we do not need to enter your home to carry out repairs we will let you know. You do not need to be at home for works to be carried out but we will leave a card through your door to let you know that the repair has been completed.
Our commitment to you
You can find out more about our repairs and maintenance service and what to expect in our ‘Customer Service Commitments’ below. This document also explains what we expect from you for example to report repairs promptly, keep your home in good order and (if applicable) provide access for your annual gas safety inspection.
Please click the following link to view our Responsive Repairs and Voids Maintenance Policy.
Housing Disrepair Advice
We are seeing an increasing number of housing disrepair claims being made against us with ‘no win–no fee’ companies targeting Fairhive residents. They may encourage you to report repairs and at the same time make a compensation claim whilst telling you that they’re working with us. But they are not. Take a look below at our advice on these claims or download our Accessible Housing Disrepair Leaflet [pdf] 2MB.
