Accessibility Statement

This statement relates to:

  • Fairhive.co.uk

This website is run by Fairhive Homes Limited. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts

  • Zoom in up to 300% without the text spilling off the screen

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is our website?

Our website is partially compliant with WCAG 2.2 AA standard

We know some parts of our website are not fully accessible:

  • Some documents are not fully accessible to screen reader software, however where this is the case we have provided details of how you can contact us to request an accessible version or we have provided an accessible text-only word document for you to view the information.

  • Some of our digital maps may not work with assistive technology, however where this is the case we have provided details of how you can contact us to request the information in an accessible format.

Feedback and contact information

If you need information in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email us on: contact@fairhive.co.uk

  • Call us on: 01296 732600

  • Write to us at: Communications Team, Fairfax House, 69 Buckingham Street, Aylesbury, Buckinghamshire, HP20 2NJ

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with our website

We’re always looking to improve the accessibility of our website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications Business Partner on hello@fairhive.co.uk or 01296 732600.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or arranging a meeting

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Depending on circumstances, we may be able to arrange a meeting with a British Sign Language (BSL) interpreter.

Find out how to contact us on our webpage.

Technical information about our websites' accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • We use third party modules which may not be fully accessible so we will also include video subtitles or transcripts and alternative versions of documents that are accessible for all users.
  • Some images may have missing or incorrect alternative text, we regularly review the site for these and update them where missing.
  • Some tables may have missing or incorrect captions, we regularly review the site for these and update them where missing.

Content that’s not within the scope of the accessibility regulations

  • Some large or complicated PDFs and other documents which are not essential to our services may be too costly to convert into a accessible digital format, however where this is the case, we have provided details of how you can contact us to obtain the information in an accessible format or we have provided an accessible text-only document for you to view the information.
  • The digital maps on our websites are exempt from the regulations as they are not intended for navigational purposes however where this is the case, we have provided details of how you can contact us to obtain the information in an accessible format.
  • We use Issuu Flipbook modules to display some of our literature and ‘Residents News’ digital magazines. We are aware this third party module link is not fully accessible and so wherever these are used we also provide an accessible PDF version (that can be downloaded) with the same information.
  • We may use Twitter/X RSS feeds which have accessibility issues. We have reduced how often these show on our websites. We link to all our social media platforms on our website footer.
  • PDFs and other documents published before 23 September 2018 are exempt from the regulations however where this is the case, we have provided details of how you can contact us to obtain the information in an accessible format or we have provided an accessible text-only document for you to view the information. Any updated versions of the documents will be published in an accessible format.

Preparation of this accessibility statement

This statement was updated in January 2024. It will be reviewed again in January 2025.

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