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    Residents News

    The Autumn edition of Residents News has arrived! If you receive a paper copy, it should be with you soon. If not, you can check it out online anytime.

  • Volunteer with us

    We are looking for interested volunteers to examine our work and in detail, to produce recommendations for improvement. Previous experience isn't required, just a passion for improving services!

    To find out more, please email hello@fairhive.co.uk.

  1. Report a Repair

    Find out more information about our repairs process and which repairs we will cover as your landlord.
  2. Compliments, Complaints and Compensation

    Information, guidance and forms for how to leave a compliment, raise a complaint and check your entitlement to compensation.
  3. Paying My Rent

    As part of your tenancy agreement, you commit to paying your rent on time. Read on to find out how you can pay your rent and what support there is in offer.
  4. Residents Area

    Find out what involvement opportunities we have, access welfare support, and find advice for tackling ASB.

Log in or Register for My HomeHub

Use your online account to pay your rent, view your tenancy documents, report a repair or a problem with a neighbour, and much more at the touch of a button.

          Login to My HomeHub                               Register today

To register, you will need the email address on your tenancy and your tenancy number, which can be found on a previous rent statement or your AllPay card paperwork. If you have any issues getting started please contact us.

What’s in the online account?

You can access more of our services 24 hours a day, seven days a week through your online account. Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and more.

  • Update personal, household details and give notice online.
  • View and manage your repairs including booking appointments, making enquiries and checking your past and upcoming appointments.
  • Use the budgeting tool to help you manage your finances and organise a payment schedule for arrears.
  • Request a visit from your Neighbourhood Manager at a date and time convinient to you.

  1. Condensation and Mould

    Information about what condensation is and how best to combat the early signs of damp and mould in your home.

  2. Cost of Living Resources

    This page will be regularly updated to provide you residents with resources to reduce the impact of the cost of living crisis.

  3. Who is my Neighbourhood Manager?

    Who is my Neighbourhood Manager and what area do they cover?

Latest | News

A group of people seated in a circle on chairs, engaging in a Pilates session.
Chair-Based Pilates for our Independent Living Community

Our Independent Living Schemes provide residents over the age of 55 with the perfect balance of independence and support in a community setting. From town-based apartments to village bungalows, reside...

Posted on at

Image of a brown bridge over a stream with green trees around it.
Sustainability Survey Outcomes

Hear from the Sustainability Team about the results from their recent survey and what will happen with the feedback received from residents. They share more about what they are working on behind the s...

Posted on at by Charlotte Tyrrell

A small model white house with a blue and purple scarf wrapped around it.
Preparing Your Home for the Colder Months

Preparing for the winter months is key to minimising the effects of the change in seasons. We’ve put together a list of tips to help you feel well equipped....

Posted on at

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