Housing Disrepair Claims – don’t get caught out
We are seeing an increasing number of housing disrepair claims being made against us with ‘no win – no fee’ companies targeting Fairhive residents.
These companies may contact you across a variety of methods including telephone, email, WhatsApp, social media, or even by knocking on your front door. They may encourage you to report repairs and at the same time make a compensation claim whilst telling you that they’re working with us. They aren’t.
Their sole purpose is to make money out of you and out of us. Don’t be misled into reporting or signing anything, as you could be liable to pay fees if you change your mind.
We are proud that over 90% of our residents who complete the questionnaire following repairs being undertaken are happy with the repairs that they receive. This is reflected in the disrepair claims that we have received in which we have only settled approximately 10% of the claims made but incur costs of thousands of pounds in legal fees spent defending our position. When we do settle a claim, this is mainly because the information that we were able to provide is not complete.
However, these companies, allegedly acting on your behalf, will keep the majority of any compensation paid.
Help us to stop this ‘claim’ culture by:
Reporting your repair via the My HomeHub app or calling us on 0800 542 8904.
If you’re not completely happy with our repairs process, you can make a complaint by completing this online complaints form.
Please note you can contact the Housing Ombudsman Service at any point during the complaint process. Their contact number is 0300 111 3000.
By working with us you’ll be helping to make sure your rent money goes into investing in repairs and improvements for your home rather than into the pockets of unscrupulous legal firms.
If you are contacted by anyone who you suspect is not from Fairhive and they are asking about your tenancy or repairs:
· Don’t be afraid to ask for identification
· Call the police if you feel scared or threatened
· Block unknown numbers you’re not familiar with
Remember you can stop the call or communication at any time and hang up the phone.
Please talk to us before signing anything.
