News

As a provider of social housing, rental money is always spent on maintaining our homes, delivering new homes and investing in your communities. In our financial strategy, we accounted for the anticipated rent increase starting April this year.

These rent variations, in line with government or inflationary figures, enable us to uphold our commitments to increase housing and enhance your communities. If we keep rent as it is we simply can’t deliver on what we said we would do, which means tough choices like building less or not at all, and investing less in homes and neighbourhoods. But we don’t think that’s right. We want to look after your homes and communities for future generations.

This decision, similar to many other housing associations, is aimed at strengthening our current investments, while also addressing the need for additional social housing.

Frequently asked questions

How much will my rent go up and when?

This year, rents have increased by Consumer Price Index (CPI) +1%. You would have received a personal outline of how much your rent has increased in the post. This figure was applied from the first Monday in April, which was 1st April 2024. If you have not received your rent increase letter or have questions regarding your rent, please get in touch with us.

I pay a service charge, do the same increases apply?

Most of our properties have a variable service charge, therefore although they may increase, the formula (CPI+1%) will not apply. Your tenancy agreement confirms if your service charge is variable or fixed.

We increase variable service charges in line with our policy. A service charge statement is sent annually, however we can give you a full breakdown of your service charge. To request a breakdown, please email servicecharges@fairhive.co.uk.

What will you spend the extra rental income on?

Rental money is always spent on maintaining your home, delivering new homes and investing in our communities. We regularly share how we're performing through the Annual Tenant Standards Report. You can view the latest report on our website at www.fairhive.co.uk/tenant-standards-reports which will also give you a full breakdown of how we have spent your rent over the last 12 months.

Visit our dedicated FAQ’s (frequently asked questions) and support page for further information and other frequently asked questions.

What to do if you’re struggling to pay your rent

We understand that times are tough for many people. Please get in touch with your rent advisor to discuss your circumstances if you are having financial difficulties. We are here to support you through difficult times and we have a dedicated Welfare Team that can help with advice and support including applying for benefits and accessing support and funding.

We understand that it can be difficult to talk about financial worries; our Welfare Team secure millions of pounds each year for residents, so please take advantage of this service if it could help you maximise your income You can contact them by calling 01296 732600. Alternatively there is advice and support available from your local Citizens Advice. Contact them online via www.citizensadvice.org.uk.

Our Welfare page lists further support such as specific cost-of-living advice and where you can find our Community Hub.