Your Scam Awareness Guide
Recent examples of scam texts
How to Spot these scams:
- Look at the Sender's Information - Verify the email address or phone number. Legitimate sources are usually recognisable and don't include random letters/numbers or spelling mistakes.
- Avoid Unknown Links and Numbers.
- Check the Greeting and Title - Scammers often use generic greetings like "Dear Sir/Madam" or "Dear Customer." Legitimate messages will often use your name.
- Delete Suspicious Texts - When in doubt, delete the message.
Housing Disrepair Claims
Some scammers may knock on doors offering to help with compensation claims for housing disrepair, but their main goal is to profit from these claims. Avoid signing any documents they present, as you may be liable for fees if you change your mind. Help us to stop this ‘claim’ culture by reporting your repair via the My HomeHub app or calling us on 0800 542 8904.
If you’re not completely happy with our repairs process, you can make a complaint by completing this online complaints form.
Doorstep Scammers
If someone you weren’t expecting knocks on your door and wants to come in, don’t be afraid to check who they are. Scammers sometimes pretend to be from utility companies or other services. If you’re unsure and they claim to be from Fairhive, you can always call us on 01296 732600 to confirm who they are.
Steps to Protect Yourself
- Stop – Take time to understand what information you’re being asked for.
- Challenge – It’s okay to refuse or ignore requests until you feel secure. Banks will never ask for personal details like PINs or passwords. If in doubt, hang up and call the company back on a trusted number.
- Protect – If you think you've been scammed, contact your bank or the relevant company immediately and report it to both them and the police.
Still Not Sure?
You can use the Citizens Advice tool to check whether something might be a scam.
If you have any concerns, contact us through our Contact Centre.
If you or someone you know has been a victim of fraud, please call Action Fraud at 0300 123 2040 to report the incident. For advice or support, call Citizens Advice at 0808 223 1133.
